Terms of use

Our service

Our service is to facilitate online language training between registered language teachers and registered language students. All users agree that Spaniss.com or any employee of Spaniss.com is not responsible for the provision or quality of any service provided by a language teacher to a language student, and that the web site functions solely as an intermediary between registered language teachers and registered language students.

All registered language students agree to Spaniss.com as agent for them for the purpose of booking lesson time with a language teacher. Language teachers and language students contract directly with each other with Spaniss.com facilitating the transaction on the part of the language student.

General terms - all users

These terms and conditions may be changed at any time. Your use of Spaniss.com will be deemed to constitute acceptance of any variation of these terms and conditions.

All users are responsible for the content and accuracy of any information supplied by them. All users agree to release Spaniss.com from any claim, demands and damages of any kind which arise due to reliance on inaccurate information held on the Spaniss.com web site, systems and supporting infrastructure.

All users agree to release Spaniss.com, its officers, directors, employees, agents, affiliates and third parties, from any liability for loss arising from the use of Spaniss.com

All users agree to release Spaniss.com, its officers, directors, employees, agents, affiliates and third parties, from any liability, resulting from the acts or omissions of other users (including unauthorized users, or “hackers”) of Spaniss.com.

Spaniss.com reserves the right to close the account of any user for any reason. No refund, payment or compensation of any kind will be made to a user whose account has been closed due to breach of these terms and conditions.

General user responsibilities

All users agree not to publish or place computer code of any kind on Spaniss.com without our express permission.

All users agree not to distribute or share their account login details.

All users certify that they can form legally binding contracts under their applicable law.

Users must not use copyright material, trademarks or other protected proprietary information in any way without the written consent of the owner of such material.

Student registration

The creation of a student account requires you to provide personal information. All language students agree to the use of their personal information in accordance with the web site privacy policy.

Tutor registration

The creation of a tutor account requires you to provide personal information and create a personal tutor profile. All language teachers agree to the use of their personal information in accordance with the web site privacy policy.

Students - booking and payment.

All language students must book lesson time with a registered language teacher through their Spaniss.com account. Students must contact tutors before booking their lessons and make payment of all fees necessary to complete our booking process. Language students are liable directly to the language teacher concerned for the total published fee per lesson. Any action or communication by a language student with the objective of avoiding our fees, our booking process or to arrange lessons outside of Spaniss.com, is strictly prohibited and will result in the closure of the account of the student and teacher concerned and legal action taken for the recovery of monies deemed owing.

We reserve the right to alter or amend our fees at any time. All prices displayed publicly on Spaniss are inclusive of all fees.

Students - refunds, cancellation and rescheduling

Students may reschedule or cancel a lesson through their account up to 24 hours before the lesson is due to commence.

No refund of fees paid will be made for lessons cancelled by a student. Where a student cancels or fails to attend a lesson, they shall remain liable directly to the language teacher concerned for the total published fee per lesson. The language teacher shall be entitled to invoice the student for that amount.

Where a language teacher cancels a lesson, refunds of any payment made by a language student to a language teacher are at the discretion of the language teacher concerned. A full refund of fees paid to Spaniss.com will be issued automatically.

Teachers - general terms

All registered language teachers agree that the contract for the provision of language training services is between themselves and a registered language student, and that they are solely responsible for the delivery and quality of any service they provide to a language student, and for invoicing a language student for the total published fee per lesson. All registered language teachers agree that Spaniss.com or any employee of Spaniss.com is not liable for any amount a registered language student fails to pay them.

All language teachers warrant that they are self employed and responsible for all income tax and other taxes which they should properly account for under the tax jurisdiction applicable to them.

All registered language teachers certify that they can request and receive funds using PayPal in their country of residence.

Only approved language teacher profiles will be listed on Spaniss.com. The account of any language teacher which contains an unapproved profile may be closed at any time.

Teachers - booking compilance

All registered language teachers must ensure students book lesson time through their Spaniss.com student account. Students must contact tutors in order to book available lesson time and make payment of all fees necessary to complete the booking process.

Any action or communication by a language teacher with the objective of enabling a student to avoid our fees, negotiating fees, or arranging lesson time with a student outside of Spaniss.com, is strictly prohibited and will result in the closure of the account of the student and teacher concerned and legal action taken for the recovery of monies deemed owing.

Teachers - cancellation policy

Language teachers may cancel a lesson up to 24 hours before the lesson is due to commence. Where a language teacher cancels a lesson, any payment made by a student to a teacher must be refunded in full.

Communication between users

Spaniss.com reserve the right to monitor communications between users. All users consent to the monitoring of communication, via any of the functions we make available, for the purposes of protecting the integrity and security of Spaniss.com, protecting users from abuse, detecting fraud and attempts to avoid our fee structure.

Use of Skype

All users acknowledge that Spaniss.com is not responsible for the quality of the Skype interface or the quality of communications between users using Skype.

Reporting problems and dispute resolution

Where there is a dispute by a registered language student over the performance, quality, duration or any other matter with respect to a language lesson or associated service delivered by a registered language teacher, a student has 24 hours following the lesson to report the problem using our contact form. Any lesson which is not disputed within 24 hours using the correct procedure will be deemed successful and complete.

Where a lesson is reported within 24 hours using the correct procedure, all users agree to Spaniss.com acting as arbitrator between the language student and language teacher concerned. All users accept that the decision of Spaniss.com will be final and binding on both the language student and language teacher.

Our responsibilities to you

All users agree that performance of Spaniss.com contractual obligations to registered language students and language teachers in respect of any individual lesson will be deemed complete by notification of the details of that lesson to the relevant language teacher and language student concerned via their respective Spaniss.com accounts.

Our service is on an “as is” basis without any guarantees, warranties or conditions of any kind.

Spaniss.com disclaim any implied warranties relating to the merchantability of our service or its fitness for a particular purpose. Spaniss.com doesn’t warrant that your use of our service will, be secure, uninterrupted, error-free, meet your requirements or that any defects in Spaniss.com will be corrected.

Account closure

Language teachers may close their account at any time subject to the completion of any outstanding lessons.

Language students may close their account at any time but shall remain liable to Spaniss.com and any language teacher for any unpaid lesson fees.

Laws and regulations

These terms and conditions shall be governed by the laws of Spain. The provisions of this agreement are severable. If any provision is held to be invalid or unenforceable, that provision may be removed and the remaining provisions will be enforced.